FAQ

Frequently asked questions

General

What kind of services do you provide?


In order to make it clear for you, we managed our services in three sections. 1) Event Services 2) In Studio Services 3) Other Services You may find all services listed here




How do you charge?


Charges depend on the scale and nature of the event, complexity of planning and our level of involvement. We’ll keep in contact with you regarding our time and liaise with you on specific items, but we’ll also work to your budget and plan accordingly. You’ll never be charged more than we agree upon and there will be no hidden extras or surprises.









Event Services

Is event planning a service?


Event Planning, is a planning service, yes ! But through time, there has also a been a bit of a missunderstanding. Professionals such as bakeries, florists etc. use the term ''event planner'', or ''wedding planner'' to show off their products while leaving the rest of duties ''unattended''! The actual event planner is the one who takes all responsibilities for your event.




How can I be sure I have chosen the best event planner?


The actual ''event planner'', is the person who is in design profession and will guide your event wherever it goes! He or She will be the one that gains your trust, listens and acts accordingly while fullfilling your aesthetic criteria. Think of your planner as your best friend! The more you share helps for the best outcome!




How do you charge?


There are several types of payments in this profession in general. Some event planners have a standard fee despite the event. Others, ask for a precentage 15-30% of your total budget. But we actually found the right way to make this work for you! If you are intersted in having the whole thing planned by us (from design to food catering, flowers etc.) we get paid by our partners. If you wish to withdraw from one or more of our partners service, we charge a design fee for the specific service/s. Fair enough, right?!




When & how do I pay?


Once you know your budget, you know everything! After creating your plan, we ask for a 30% of your budget in advance to book your day.
In case of one or two service/s only (e.g Dj service) you might be asked to pay 50% in advance. Another 50% is asked a moth prior to your event (according to your event type) to finilize details. The last payment is made a week before the event. Payments can be made online or in person. We only accept payments by cash for invoices under 500 euros. Check more about deposit & payments on the Events Terms & Conditions page




Are ther any hidden or excluded charges in your service?


No, no, no, we hate hidden charges !
Once we create your plan in detail, you receive a list of services & products according to your budget.
There are only 2 excluded charges; VAT & Delivery costs which are calculated on the last 2 weeks according to your country of residence & location of the event.




Why do I need an event planner?


An experienced event planner saves you time and money.We will supply reputable suppliers and vendors, negotiate the best rates, discounts, terms and conditions on your behalf and co-ordinate all aspects of your event. Using an event planner takes away stress and worry, and gives you peace of mind to enjoy your event!




What’s the difference between event design and event planning?


Event design and event planning are two aspects working on the same goal. Event design is about bringing your event to life with appropriate colours, themes, etc, whereas event planning co-ordinates the logistic elements and budget management. We incorporate both event design and event planning to create the perfect tailor-made event for you.




How do you keep a budget on track?


We are obsessed with budgets & honesty! Once we finilise your offer, we are constantly monitoring and updating spreadsheets, knowing where to prioritise in spending and keeping aside a budget to cater for emergency contingencies. However, most of the times, there are some last-time add-ons that may increase you budget to 10%. As we are aware of that, we are letting you know from day 1!




How early do we need to start planning an event?


Whilst this obviously depends on the size and nature of the event, we advise you to start putting plans in place as early as possible. We advise handing over the reins to an event planner as soon as you’re aware of an event to be planned. This gives us adequate time to factor in back up plans as well as leaving ample time to negotiate, plan and ensure everything’s in place for your big day.




What factors do you consider when selecting a venue?


We consider the size and capacity of venue needed for the number of guests, facilities provided, parking, technical needs and budget constraints. We visit venues to get measurements, check on the quality of the facilities and liaise with clients, keeping them informed of decisions made.




What is your refund and cancellation policy?


We believe it’s important that all parties are aware of their obligations and responsibilities. This goes a long way towards maintaining professionalism, enjoying healthy relationships with loyal vendors and suppliers and ensuring our customers are always delighted with our service to them. You may find all answers about refund & cancellation on the Events Terms & Conditions page





Studio Services


Other Services