Store Shipping & Returns

Shipping Policy

GREECE

Products are sent using Elta Courier within 3-5 business days.

  • For orders over € 150, the cost of shipping is FREE.

  • Costs are automatically calculated on the checkout.

 

CYPRUS

  • For orders over € 200, the cost of shipping is FREE.

  • Costs are automatically calculated on the checkout.


INTERNATIONAL ORDERS

  • For orders over € 200, the cost of shipping is FREE.

  • Costs are automatically calculated on the checkout.

Return & Exchange Policy

GREECE
All returns must be made by courier companies and delivered to our headquarters.

We reserve the right to refuse returns sent by post. The item is your responsibility until it reaches us.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. 

In case of a faulty or late delivery parcel, email us to arrange a pickup for free.

We do not make refunds for products on offer. 


Please note: 
- Our company will accept the return only if there is no damage or wear, and if the product is accompanied by its receipt of purchase. 
- In order to return your order, you must be aware of the order number and select return or exchange. We cannot process the transaction without these details, so please make sure you have completed the “return form” and included it with your return parcel. You can find the "return form". Also, when making an exchange, make sure you have filled in the desired colour on the return form. 

RETURNS
Customers may return a product within 30 days of its shipment, covering the return shipping at their own expense. The company will accept the return ONLY IF there is no damage or wear, and if the product is accompanied by its receipt of purchase, as well as the completed "return form" . A full refund will be issued within 14 days of our having received the product. 

EXCHANGES

  • You can exchange a product for a different one within 7 days of receiving your initial order. In such cases, the return shipping and the new shipping cost is covered at your expense. If the return is being made due to an error on our behalf, we will cover the shipping costs. You can only make two exchanges per product.

  • Make sure you complete the details of the exchange on the “return form” included with your order.

  • If you wish to exchange a product for the same product in a different colour, we will send you the new product to the mailing address provided on the original order, unless an alternate address is specified in the respective area of the return form.

  • All merchandise is thoroughly examined upon its return to our company.

  • You are responsible for the safe return of products to our company. Please make sure that the products are appropriately packaged (not necessarily in the original packaging) and that they will not be damaged en route during shipping.

  • If a product is returned in unsuitable condition, it will not be accepted.

  • Our company bears no responsibility for any products returned to us by mistake.

  • We strongly recommend you retain your receipt of shipment/courier until the entire procedure of return or exchange has been completed, and you have received an email from us stating that we have received your returned shipment.



INTERNATIONAL
Most of the same terms and conditions as for Greece apply, with a few differences. The differences/points to note are the following:

  • If you wish to exchange a product for the same product in a different colour, you will need to contact us and make a new order, before you return the product.

  • Please make sure you use a mailing service that ensures the value of the merchandise being returned, and always retain the shipping receipt. Mailing services deliver packages during working hours and may require a signature for the delivery, which is why we recommend your order be sent to a work address and not to a residential address.

  • A duty is charged when an order crosses country borders and must be paid by the customer who placed the order. Due to the fact that policies and customs fees vary significantly from country to country, we recommend you contact your local customs office for more information. Please keep in mind that customs fees may affect delivery time.

  • We would like to inform you that during bank holidays or national holidays in your country, deliveries might not take place. In such cases, please expect your order to arrive on the next available business day.

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Location 

I. Passalidi 137

55133 Kalamaria

Thessaloniki GR

+30 2310 455 639

Office Hours

Mon - Fri: 10am - 6pm

Weekend: Closed

Event Hours

Anytime!

© 2019 by Business Mentor Greece

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